Service
Frequently asked questions
Answered briefly and without waffle. If your question is not here, just give us a ring, we pick up around the clock.
Pay online for fixed-fare trips, otherwise in the taxiPrice up front · free cancellation · 04321 22200
Pay online with PayPal, card, Apple Pay or Google Pay, or in the taxi
Rather call? 04321 22200, Day and night.
Booking and arriving
A taxi for right now usually reaches you within five to ten minutes. We take advance bookings up to 90 days ahead, but at least 30 minutes in advance, so the dispatch office can schedule the car properly.
The driver contacts you on the number you gave as soon as he arrives. For an airport pickup he waits in the arrivals area.
Frequently asked questions
How quickly will a taxi reach me?
In Neumünster usually within five to ten minutes. At night and during events it can take a little longer; the booking form shows you the current estimate.
Can I order a taxi for tomorrow morning?
Yes. Choose "Later" in the form, then pick the date and time. We schedule the car firmly, even for four in the morning to catch the first flight.
Do you have child seats?
Yes, on request. Put the child's age in the "Note for the driver" field and the driver will bring the right seat along. Please book at least an hour ahead.
How much luggage can I bring?
Normal luggage is included; a saloon takes two large suitcases plus hand luggage. For more, take a large taxi. Bulky items such as a bicycle cost €7.00 extra under the tariff.
Do you carry pets?
Yes. Small animals in a carrier travel free of charge; for larger dogs, please leave a short note in the comments field so we can send a suitable car.
What happens if my flight is delayed?
Nothing. For an airport pickup we keep an eye on your flight number and adjust the pickup time. A fixed price stays exactly the same.
Will I get a receipt?
Yes, in the car or by email. For business journeys we can invoice monthly on request.
Can I cancel a booking?
Call us on 04321 22200. As long as the car has not set off, cancelling costs nothing.