Dialysis journeys in Neumünster: a fixed schedule for your treatment

Fixed times, planned backwards

Dialysis starts when the chair is free, not when the taxi arrives. So we plan backwards: you tell us when treatment begins, and we set the pickup time with a buffer. The pickup itself costs nothing, even for a pre-booked journey.

Your appointments are usually fixed: the same days, the same shift. That is exactly how we enter them, as a fixed series in our schedule, not as loose one-off journeys. If something shifts, a quick call to 04321 22200 is all it takes.

One booking for the whole series

You do not have to order before every journey. You give us your treatment days and times once, by phone or via the form, and we firmly schedule every single journey. That goes for next week just as much as for the coming months.

If your treatment plan changes, we change the driving schedule with it. A week's holiday or a switch from the morning to the afternoon shift is no problem either, as long as we know in time.

The same driver wherever possible

For series journeys we assign you a regular driver wherever the roster allows. By the second week he knows your front door, your pace and the way to the treatment room. You no longer need to explain anything; it simply runs.

If your driver is ever ill or on holiday, a colleague takes over, and we pass on everything that matters: address, doorbell, how much help you need. The pickup times stay unchanged, and you can count on that.

Picked up, dropped off, picked up again

The driver rings your bell, helps you get in and stows your rollator or folding wheelchair in the boot. At the dialysis centre he walks you to the door. There is no time pressure at any point.

For the return we agree a fixed time, because the end of a dialysis session can usually be judged quite well. If it does run longer, give us a quick call and the car comes later, or we send the next available one.

After several hours of treatment many passengers are exhausted. Our drivers know that: they drive calmly, talk as much or as little as you like, and see you right to your front door.

Prescription and health insurance: settle it beforehand, then it runs smoothly

For dialysis journeys your doctor issues a prescription for patient transport, the Muster 4 form. For a course of treatment, one prescription can often cover several journeys; best ask directly at the practice or the dialysis centre.

Whether and how your health insurer covers the journeys is the insurer's own decision, and approval before the first journey is often required. Settle that before the series starts, then there are no open questions later. For approved journeys, those with statutory insurance usually pay a statutory co-payment; anyone who is exempt pays nothing.

Have the prescription to hand when you first call, then we will go through together how billing can work in your case. You always get a receipt from us, in the car or by email.

Frequently asked questions

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